First, it's important to understand that processing time is separate from shipping time and is added to it. All orders are processed within 24 business hours (excluding weekends and holidays) after we receive your order confirmation email. You will be notified again when your order has shipped. However, delivery times may be delayed due to high order volumes, carrier strikes, or other unforeseen circumstances.
Prices and delivery times
Shipping costs are calculated and displayed at the time of ordering.one-time fee of €10This applies to all destinations we serve. We ship to France and the European Union; we do not deliver to Switzerland, the United Kingdom, or the rest of the world.
Delivery option — Estimated delivery time — Price
Standard tracked delivery — 48 to 72 business hours in France and the European Union — €10
How can I check the status of my order?
When your order is shipped, you will receive an email notification containing a tracking number that you can use to check the status of your order. Please allow 48 hours for tracking information to become available. If you have not received your order within 7 days of receiving the shipping confirmation email, please contact us at contact@mypeptide.eu, providing your name and order number. You can also track your order on the "Track My Order" page of the website.
Refunds, returns and exchanges
For more information on our return policy, please click on this link: https://mypeptide.eu/politique-de-retour-et-remboursement/ The conditions for coverage are detailed there: product damaged in transit, preparation error, package not delivered, or analytical non-conformity. However, given the storage requirements of peptides,No returns are accepted simply for a change of mind., in accordance with Article 6 of ourgeneral terms and conditions of saleIf your order arrives damaged, please email us as soon as possible at contact@mypeptide.eu, including your order number and a photo of the item. We will handle these issues on a case-by-case basis and will do our best to find a satisfactory solution. For any other questions, please feel free to contact us at contact@mypeptide.eu.
Contact us by email: contact@mypeptide.eu
By phone: +1 505 528 3354
Our address: 30 N Gould St Ste R, Sheridan, WY 82801, USA