First, it's important to understand that processing time is separate from shipping time and is added to it. All orders are processed within 1 to 3 business days (excluding weekends and holidays) after we receive your order confirmation email. You will be notified again when your order has shipped. However, delivery times may be delayed due to high order volume, carrier strikes, or other unforeseen circumstances.
Rates and estimates for domestic shipments
Shipping costs for your order will be calculated and displayed at checkout. We offer a flat rate of €0 or €8.99 for shipments to France.
Delivery option — Estimated delivery date — Price
Free delivery — 7 to 10 business days — €0
How can I check the status of my order?
When your order is shipped, you will receive an email notification containing a tracking number that you can use to check the status of your order. Please allow 48 hours for tracking information to become available. If you have not received your order within X days of receiving the shipping confirmation email, please contact us at contact@mypeptide.eu, providing your name and order number. You can also track your order on the "Track My Order" page of the website.
Refunds, returns and exchanges
For more information about our return policy, please click on this link: https://mypeptide.eu/politique-de-retour-et-remboursement/ We accept returns up to 30 days after delivery, provided the item is unused and in its original condition. We will refund the full order amount, less return shipping costs. If your order arrives damaged, please email us as soon as possible at contact@mypeptide.eu, including your order number and a photo of the damaged item. We will handle these issues on a case-by-case basis and will do our best to find a satisfactory solution. For any other questions, please feel free to contact us at contact@mypeptide.eu.
Contact us by email: contact@mypeptide.eu
By phone: +1 505 528 3354
Our address: 30 N Gould St Ste R, Sheridan, WY 82801, USA