Research peptides are subject to controlled refrigeration: once delivered to the buyer, storage conditions are beyond our control and product integrity can no longer be guaranteed. In accordance with Article 6 of ourgeneral terms and conditions of sale, No returns are accepted due to a change of mind..
The cases ofproduct damaged in transit, preparation error, undelivered package or analytical non-conformityremain fully covered: write to us at contact@mypeptide.eu within 7 days of receipt.
To be returned, your item must be unused and in the condition in which you received it. It must also be in its original packaging.
Given their nature, research peptides cannot be returned once the vial has been unsealed, opened, reconstituted, or its storage conditions cannot be guaranteed.
Other items that cannot be returned:
- Bottles whose tamper-evident seal has been removed
- Reconstituted or partially harvested products
- Products stored outside the conditions indicated on the product sheet
To finalize your return, we need a receipt or proof of purchase.
Do not send any returns without prior agreement: the return address will be provided to you by our customer service after validation of your request.
In some cases, only partial refunds will be granted: (if applicable)
- Bottle showing obvious signs of tampering or opening
- Any item that is not in its original condition, is damaged or is missing parts for a reason that is not attributable to us.
- Any item returned without prior agreement from our customer service department.
Refunds (if applicable)
Once we receive and inspect your return, we will send you an email to confirm receipt of the returned item. We will also inform you whether your refund has been accepted or rejected.
If approved, your refund will be processed and your original credit card or payment method will be automatically credited within a few days.
Late or missing refunds (if applicable)
If you have not yet received a refund, first check your bank account again.
Next, contact your credit card company, as there may be a delay before your refund is officially registered.
Next, contact your bank. There is often a processing delay before the refund is posted.
If you have followed all these steps and you still have not received your refund, please contact us at contact@mypeptide.eu.
Exchanges (if applicable)
We only replace items that were originally defective or damaged. If you wish to exchange your item for the same one, please email us at contact@mypeptide.eu. After your request has been validated, our customer service team will provide you with the return procedure and address.
Gifts
If the item was marked as a gift at the time of purchase and shipped directly to you, you will receive a gift credit equivalent to the value of the returned item. Once the returned item is received, a gift certificate will be sent to you.
If the item was not marked as a gift at the time of purchase, or if the person who gave the gift had the order delivered with the intention of giving it to you later, we will send them the refund and they will know that you returned their gift.
Shipping
Do not send any returns on your own initiative: first contact our customer service at contact@mypeptide.eu. After your request has been validated, the return procedure and address will be communicated to you in writing.
You are responsible for the return shipping costs. These costs are non-refundable. If you are refunded, the return shipping costs will be deducted.
Depending on where you live, the time it takes to receive your exchanged item may vary.
If you are shipping an item worth more than €75, we recommend using a tracked service or insuring your shipment. We cannot guarantee receipt of returned items.
How to contact us
By email: contact@mypeptide.eu
By phone: +1 505 528 3354
Our address: 30 N Gould St Ste R, Sheridan, WY 82801, USA