Our return policy is valid for 30 days. If more than 30 days have passed since your purchase, we unfortunately cannot offer you a refund or exchange.
To be returned, your item must be unused and in the condition in which you received it. It must also be in its original packaging.
Certain types of products cannot be returned. For example, perishable goods such as food, flowers, newspapers, or magazines cannot be returned. Similarly, we do not accept intimate or hygiene products, hazardous materials or substances, or flammable liquids or gases.
Other items that cannot be returned:
- Gift cards
- Downloadable software
- Certain health and personal care products
To finalize your return, we need a receipt or proof of purchase.
Do not return your purchase to the manufacturer.
In some cases, only partial refunds will be granted: (if applicable)
- Books showing obvious signs of use
- CDs, DVDs, VHS tapes, software, video games, audio cassettes or vinyl records that have been opened.
- Any item that is not in its original condition, is damaged or is missing parts for a reason that is not attributable to us.
- Any item returned more than 30 days after delivery.
Refunds (if applicable)
Once we receive and inspect your return, we will send you an email to confirm receipt of the returned item. We will also inform you whether your refund has been accepted or rejected.
If approved, your refund will be processed and your original credit card or payment method will be automatically credited within a few days.
Late or missing refunds (if applicable)
If you have not yet received a refund, first check your bank account again.
Next, contact your credit card company, as there may be a delay before your refund is officially registered.
Next, contact your bank. There is often a processing delay before the refund is posted.
If you have followed all these steps and you still have not received your refund, please contact us at contact@mypeptide.eu.
Exchanges (if applicable)
We only replace items that were originally defective or damaged. If you wish to exchange your item for the same one, please email us at contact@mypeptide.eu and ship your item to: 30 N Gould St Ste R, Sheridan, WY 82801, USA
Gifts
If the item was marked as a gift at the time of purchase and shipped directly to you, you will receive a gift credit equivalent to the value of the returned item. Once the returned item is received, a gift certificate will be sent to you.
If the item was not marked as a gift at the time of purchase, or if the person who gave the gift had the order delivered with the intention of giving it to you later, we will send them the refund and they will know that you returned their gift.
Shipping
To return your product, you must send it by regular mail to the following postal address: 30 N Gould St Ste R, Sheridan, WY 82801, USA.
You are responsible for the return shipping costs. These costs are non-refundable. If you are refunded, the return shipping costs will be deducted.
Depending on where you live, the time it takes to receive your exchanged item may vary.
If you are shipping an item worth more than €75, we recommend using a tracked service or insuring your shipment. We cannot guarantee receipt of returned items.
How to contact us
By email: contact@mypeptide.eu
By phone: +1 505 528 3354
Our address: 30 N Gould St Ste R, Sheridan, WY 82801, USA